Who do we ship with?
We currently offer shipping via the United States Postal Service (USPS). Please also note that USPS shipping rates will always be rounded up to the next full pound.
What shipping methods are available and which one do I choose?
We're located in Connecticut, so depending where your ship-to-address is, the ship times are usually around:
- First Class (slowest) is 3-5 business days and is not guaranteed by USPS to be delivered during this time period
- Priority (standard) is 2-3 business days and is not guaranteed by USPS to be delivered during this time period
- Express (fastest) 1-2 business days and is guaranteed by USPS
Do you guarantee delivery especially during the holidays?
The answer to this question is both Yes and No. We can guarantee making your shirts and shipping it out the door by a specific date (when requested). But we do not guarantee or are responsible for the amount of time USPS takes to deliver your package. You are solely responsible for picking the appropriate shipping method necessary for you to receive your order on time during shipment.
Please keep in mind that during the holidays in December, shipping takes sometimes twice as long due to delays. We are not responsible for shipping delays. Please choose the appropriate shipping method based upon your needs and if possible try to order your shirts a couple weeks ahead of time.
What do you mean by appropriate shipping method?
EXAMPLE: If you live in a 3 day ship zone, needed your shirt(s) by August 11, 2017 for a weekend vacation and you ordered the previous week on August 2, 2017. The earliest we could have made and shipped your shirt(s) out with no additional rush processing fees would have been in 5 business days (not including Saturday and Sunday or USPS Postal Holidays). Your shirts would have shipped out on August 9th, 2017 and that would have left only 2 days of ship time. So if you selected First Class or Priority Shipping your shirt(s) will most likely not have been delivered to you in time. You would have needed to select USPS Express Shipping.
I don't want want to pay so much for shipping. Can you pay for it?
Again we are not responsible for your chosen shipping method. We also do not upgrade shipping methods free of charge. However, if we notice that your order will definitely not get to you in time due to your selected shipping method, we will try to contact you and if possible offer you alternative solutions. Then depending on when you reply this could potentially delay your order from being shipped out, and this again is not our responsibility. If you are presented with an alternative shipping solution, you will need to reply and authorize the substitution before we can proceed with having your order processed.
Do you need shirts by a specific date or in less than 5 business days?
Please contact us prior to and after you have placed an order with us with a need-by date. Also, you MUST note in your order during check out your need-by date. We receive 100's of conversations a day. It is impossible for us to remember a prior conversation before you ordered with us. You MUST let us know the date you need your order to arrive so we can ensure it is made and processed in a timely manner. Rush processing fees of $5 per shirt may apply to orders needed in less than 5 business days. Rush processing fees may increase during "peak time" (during the Christmas Holiday season).
What is the difference between Express Priority Shipping and Rush Processing?
Processing time is the amount of days our company takes to create your products before they are shipped to you. Rush Processing has no influence on your shipping method. Our processing time varies during the year due to the custom nature of our products. Every shirt is made to order and based on each customers specific request. We process all queued orders in the order they have been received. With Rush Processing your order skips this queue and is shipped in 1 to 2 business days. Please send us a message to inquire about rush processing if you feel it may be needed for your order. You are responsible for choosing a shipping method to have your order arrive on time. During peak seasons Rush Processing may not be available.
Express Priority shipping is a service offered and paid to USPS. Express Priority shipping is a shipping method that guarantees 1 to 2 Day shipping time on your package once it has been given to USPS from our company. This USPS service does not have any effect on how quickly your order is processed by Puddle Bear Clothing.
Can't find your delivered package?
If a package is shown as being delivered by USPS tracking system, but you can't find it, please contact your local USPS right away and ask for a supervisor. Explain the situation and then they will most likely speak with the mail-carrier responsible for delivering mail to your address. Puddle Bear Clothing is not responsible for lost or stolen packages. However, we will do our best to work with you on resolving this issue on a case-by-case basis.